Terms & Conditions

By using our online platform www.bombaycrystals.in (hereinafter referred to as “Bombay Crystals”), you agree to the following Terms & Conditions:

1. Eligibility to Use

You confirm that you are legally competent to enter into a binding agreement under the applicable laws of India, including the Indian Contract Act, and are not prohibited from making online transactions through Bombay Crystals.

2. Account & User Responsibility

You agree not to use another person’s login credentials, email ID, payment details, or personal information without authorization. Customers are responsible for maintaining the confidentiality of their account information.

3. Secure Website Usage

Customers must access the website through a secure internet connection and ensure their device is free from viruses, malware, or harmful software that may affect website functionality or payment security.

4. Restricted & Unlawful Activities

The use of illegal, fraudulent, or unauthorized methods to access or misuse the website is strictly prohibited. Any suspicious activity, misuse, fraudulent transaction, or violation of law may result in immediate cancellation of orders and restriction of access without prior notice.

5. Product Information & Natural Variations

Bombay Crystals makes every effort to display product details, descriptions, and images accurately. However, due to the natural characteristics of crystals, gemstones, and healing products, slight variations in color, shape, texture, size, or pattern may occur.

These natural variations are not considered product defects.

6. Crystal & Healing Disclaimer

Crystal, gemstone, metaphysical, spiritual, and energy products available on Bombay Crystals are intended for spiritual, decorative, meditation, and personal wellness purposes only.

We do not claim or guarantee any medical, scientific, astrological, or healing outcomes. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Customers should seek professional medical advice where necessary.

7. Pricing & Product Availability

All prices displayed on www.bombaycrystals.in are subject to change without prior notice. Product availability may vary and Bombay Crystals reserves the right to discontinue or limit quantities of any product at any time.

8. Order Accuracy

Customers are solely responsible for providing correct details while placing an order, including name, contact number, email ID, and shipping information. Bombay Crystals shall not be held responsible for losses caused by incorrect details entered by the customer.

9. Shipping Address Responsibility

Customers must provide an accurate and complete shipping address. In cases where an incorrect or incomplete address is provided and delivery is completed at that location, Bombay Crystals shall not be liable for refunds, replacements, or losses.

10. Payment Terms

Orders will be processed only after successful payment verification. Bombay Crystals does not store customers’ sensitive payment details such as debit/credit card information or banking credentials.

11. Order Cancellation Rights

Bombay Crystals reserves the right to cancel or refuse any order due to reasons including but not limited to:

Suspected fraudulent activity
Incorrect pricing or technical errors
Product unavailability
Violation of Terms & Conditions
Incomplete customer information

12. Intellectual Property Rights

All content displayed on www.bombaycrystals.in, including logos, product images, graphics, text, videos, product descriptions, and branding materials are the exclusive intellectual property of Bombay Crystals.

No content may be copied, reproduced, distributed, modified, or used commercially without prior written permission.

13. Third-Party Links

Bombay Crystals may contain links to third-party websites for convenience or informational purposes. We are not responsible for the content, privacy practices, services, or actions of any third-party websites.

Users access external websites at their own risk.

14. Limitation of Liability

Under no circumstances shall Bombay Crystals be liable for any indirect, incidental, special, or consequential damages, including loss of profits, delayed delivery, data loss, payment issues, or damages arising due to customer negligence, courier delays, internet failures, or third-party services.

15. Customer Support & Dispute Resolution

If customers are dissatisfied with any product or service, they are encouraged to contact our support team first. Bombay Crystals will make reasonable efforts to resolve issues fairly and promptly.

16. Governing Law & Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to the use of www.bombaycrystals.in or the services provided by Bombay Crystals shall be subject to the exclusive jurisdiction of the competent courts in India.

17. Changes to Terms & Conditions

Bombay Crystals reserves the right to update, revise, or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated Terms.