Refund Info

Return & Refund Policy – Bombay Crystal

At **Bombay Crystal**, customer satisfaction is important to us. Every crystal and spiritual product is carefully checked before shipping. However, if there is an issue with your order, we are here to help.

## Returns

We accept returns only in the following cases:

* The product received is **damaged or defective**
* The **wrong item** has been delivered

To request a return, customers must contact us **within 48 hours of delivery** with:

* A clear **unboxing video**
* Product photos showing the issue

**Without an unboxing video, return requests may not be accepted.**

## Non-Returnable Items

The following items are not eligible for return:

* Used or damaged products after delivery
* Customised or personalised items
* Natural variations in crystals such as **colour, shape, size, or texture**

Please note that crystals are natural stones, and slight variations are normal and **not considered defects**.

## Refunds

Once your return request is approved and the product is received:

* Refunds will be processed within **3–5 business days**
* The amount will be credited to the **original payment method**

Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

## Replacements

If the product is available in stock, we may provide a **replacement instead of a refund**, based on customer preference.

## Contact for Returns

For any return or refund requests, contact us:

**Email:** [bombaycrystal11@gmail.com]

Our support team will assist you with the return process.